call center Archives - Cxceed https://www.cxceed.com/tag/call-center/ Customer Experience, Improved. Mon, 21 Sep 2020 10:56:39 +0000 en hourly 1 https://wordpress.org/?v=6.9.1 https://www.cxceed.com/wp-content/uploads/2019/02/favicon-150x150.png call center Archives - Cxceed https://www.cxceed.com/tag/call-center/ 32 32 Call Center Metrics Your Business Needs to Understand! https://www.cxceed.com/call-center-metrics-how-do-they-work-cxceed/ https://www.cxceed.com/call-center-metrics-how-do-they-work-cxceed/#comments Fri, 24 Jan 2020 10:30:50 +0000 https://cxceed.com/?p=1374 Learn about the nine best call center metrics and how to improve your customer service by using them.

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]]> https://www.cxceed.com/call-center-metrics-how-do-they-work-cxceed/feed/ 3 How Stress Contributes to High Staff Attrition https://www.cxceed.com/staff-attrition-how-to-reduce-it/ https://www.cxceed.com/staff-attrition-how-to-reduce-it/#respond Fri, 30 Aug 2019 12:30:13 +0000 https://cxceed.com/?p=1383 Call centers suffer from staff attrition but what can be done about it? Read our solutions and implement Cxceed to help lower your staff attrition and improve your business.

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]]> https://www.cxceed.com/staff-attrition-how-to-reduce-it/feed/ 0 Multi Channel Customer Service - The Death of the Call Center https://www.cxceed.com/multi-channel-customer-service/ https://www.cxceed.com/multi-channel-customer-service/#respond Tue, 13 Aug 2019 10:30:10 +0000 https://cxceed.com/?p=1365 Help transform your call center into an up-to-date contact center by using multi-channel customer service. Understand what channels there are and which you can incorporate into your business to make it easier for customers to contact you.

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]]> https://www.cxceed.com/multi-channel-customer-service/feed/ 0 Why You NEED To Ditch Performance Appraisals https://www.cxceed.com/why-you-need-to-ditch-performance-appraisals/ https://www.cxceed.com/why-you-need-to-ditch-performance-appraisals/#respond Fri, 12 Jul 2019 11:30:01 +0000 https://cxceed.com/?p=1322 I’ve never liked performance appraisals. If I did something wrong, the sooner you tell me about it, the sooner I can fix it.
Here are five reasons to ditch performance appraisals and replace them with something that is much more effective.
Switch to a system that facilitates frequent evaluations and see your business grow.

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]]> https://www.cxceed.com/why-you-need-to-ditch-performance-appraisals/feed/ 0 Tips to Improve Your Call Center Training https://www.cxceed.com/tips-to-improve-your-call-center-training/ https://www.cxceed.com/tips-to-improve-your-call-center-training/#respond Fri, 14 Jun 2019 11:31:14 +0000 https://cxceed.com/?p=1343 Here are four tips to help you adapt your call center training to the ever-changing customer demands.
Improve your training program and create an outstanding performance management system.
Follow our advice and help your staff identify what needs improving, without stressing them out.

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]]> https://www.cxceed.com/tips-to-improve-your-call-center-training/feed/ 0 How to Reduce Average Handle Time in a Call Center https://www.cxceed.com/reduce-call-average-handle-time/ https://www.cxceed.com/reduce-call-average-handle-time/#respond Thu, 14 Mar 2019 08:56:20 +0000 https://cxceed.com/?p=1297 Learn how what Average Handle Time (AHT) is, why it's important and why you should be careful using it.
We give you an effective way to both reduce it and keep your customer service quality high.

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