Having your staff work from home doesn't have to be stressful.

Cxceed is designed to help improve the customer experience you deliver, by focusing on evaluating how your staff communicate with customers, whether they're working in the office, or at home.

 

 

With the click of a button, our cloud-based, all-in-one software connects with your Phone System (PBX), Mail Server, and CRM to automatically identify staff-to-customer conversations that need your attention.

Seamlessy Connect

You're in Control

After everything that's been going on in the world, the last thing you need is to be losing sleep over not fully knowing how your employees are performing.

With Cxceed, you're fully in control of your staff, even when they're working from home.

You can rest assured knowing that any poor communications will be brought to your attention, so you don't have to spend hours trying to find the needles in the haystack.

You're in Control

Evaluate Any Conversation

It doesn't matter whether your employees talk to your customer over the phone, via email, live chat, or even video calls - it can all be evaluated.

Cxceed uses Customer Feedback and specially designed AI to highlight the conversations that need your attention. It maybe a stroke of brilliance, or a silly mistake; any communication can be used for training to improve your employees' skills.

 

Evaluate Any Covnersation

No More Boring Spreadsheets

Long, boring Excel and paper spreadsheets are a thing of the past.

Cxceed automatically creates Evaluation Forms for any covnersation that requires your attention. Once completed, it is stored in the Report HUB, where you can easily read, interpret and track progress made by any individual, team, or department.

 

Reports Don't Have to be Boring

Use Anywhere, Securely

Your privacy is our priority. 

The Cxceed Secure Key means that only you will have access to private and sensitive information, whether it's being used in the office or at home.

Without this key, no-one can decrypt your employee or customer information, keeping you safe.

Use Anywhere

Discover The Benefits

From improved communication skills, increased motivation to higher customer satisfaction - Cxceed helps make improvements where it really matters

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FAQ

Got a question you want an immediate answer to? Check our FAQ page!

Find an Answer!

Your All-In-One Quality Assurance Software

Your time is valuable, and with the help of Cxceed, you can spend it where it's really needed.

The system automatically highlights the conversations that need your attention, as well as requesting Customer Feedback to gain a real understanding of your employees' performance.

Discover All Features

Pricing

Try Cxceed for free, or enjoy the benefits of a Premium Subscription. Which ever you choose, it'll help make a difference to your business.

Choose Your Package

About Us

From dodgy dad-dancing to becoming a in-house solution, read about Cxceed.

The Story Behind Cxceed

What Our Customers Say About Us

We started using Cxceed to make sure our team was correctly giving our customers the correct information. Over the past few months, we've seen our customer satisfaction score increase and gained back a lot of our time because of the automation.

Mark R.

Aaron's Department DBS

We use Cxceed to monitor the performance of our overseas team. Using it has put our minds at ease, knowing that we can easily get the bottom of any issue, should one occur. 

Michelle H.

Medilink Nursing