Periodic Customer Surveys establish how customers feel about your brand and products, creating a benchmark to measure future improvements against.
A percentage of daily communications are selected, and emails sent to your customers requesting feedback for them. Responses give you an insight into each customer's opinion of a specific interaction with your staff, showing you care about their experience.
It doesn't matter how you communicate with customers; what's important is to identify the positives and what can be improved. Cxceed targets low scoring feedback for evaluation, maximizing the possibilities of finding communication skills or business processes which need improving.
Automated and Efficient
Who likes data entry? We certainly don't! Integrating into your PBX system and email services, Cxceed's APIs do all the hard work. This allows you to spend more time on training and process improvements.
Using Cxceed lowers employee resistance to change through self-evaluation.
The result? Motivated, engaged employees, lower staff turnover, and higher customer satisfaction rates.
Make comparing and analyzing scoring easy. Calibration reports produce a clear standard for the whole company to follow.
Our servers are well protected. When using our APIs, all telephones numbers and email addresses are encrypted before uploaded to Cxceed. Only you have access to the decryption keys.
A Brighter Future
Cxceed helps improve your staffs' skills and lower attrition rates, motivating everyone to provide an excellent service. This results in fantastic customer experience, returning customers and happy bosses.
With Cxceed, even poor performers can become stars.