Features To Make Your Life Easier:
At Cxceed, we offer a range of features to help you improve the customer service and experience you and your employees deliver.
You can read all about our different Customer Feedback, Evaluation, and Benchmark Survey features we can provide below.
Feedback Forms For:
WebsitesUse this feature to gain feedback on your webpages. Read More
Phone CallsUse this feature to gain feedback on the phone calls you are having.Read More
EmailsUse this feature to gain feedback on your emails.Read More
Video CallsUse this feature to gain feedback on the video calls that you make.Read More
Social MediaUse this feature to gain feedback for your social media interactions. Read More
Face-to-Face InteractionsUse this feature to gain feedback for face to face meetings, talks or presentations. Read More
Live ChatUse this feature to gain feedback on the online chats you make. Read More
LettersUse this feature to gain feedback on letters you send to customers and clients.Read More
DemosUse this feature to gain feedback on the demos which you provide to current or potential customers.Read More
SMS MessagesUse this feature to gain feedback on the SMS messages you send out.Read More
Evaluation Tools For:
Phone CallsEvaluate any phone call your staff have with customers that's automatically highlighted for your attention.Read More
EmailsEvaluate the employee-to-customer emails that require attention.Read More
Social MediaEvaluate social media content posted by your team to ensure your brand and image stays consistent.Read More
Live ChatEvaluate any online chat employees have with your customers.Read More
LettersUse this feature to evaluate and give feedback on the letters being sent to customers and clients.Read More
DemosReview and evaluate any demo given to current or potential customers.Read More
SMS MessagesEvaluate manual and automatic SMS messages sent out.Read More
Benchmark Survey Tool:
Improve Your Business Today
Book a demo to see how Cxceed can help you improve your customer experience.
What Our Customers Say About Us
We started using Cxceed to make sure our team was correctly giving our customers the correct information. Over the past few months, we've seen our customer satisfaction score increase and gained back a lot of our time because of the automation.
We use Cxceed to monitor the performance of our overseas team. Using it has put our minds at ease, knowing that we can easily get the bottom of any issue, should one occur.