How Does it Work?
Periodic Customer Surveys establish how customers feel about your brand and products, creating a benchmark to measure future improvements against.
A percentage of daily communications are selected, and emails sent to your customers requesting feedback for them. Responses give you an insight into each customer's opinion of a specific interaction with your staff, showing you care about their experience.
It doesn't matter how your staff communicate with your customers; what's important is to identify the positives and what can be improved. Cxceed targets low scoring feedback for evaluation, maximizing the possibilities of finding communication skills or business processes which need improving.
Automated and Efficient
Who likes data entry? We certainly don't! Integrating into your PBX system and email services, Cxceed's APIs does all the hard work. This allows you to spend more time on training and process improvements.
Involving everyone in the improvement process while using self-evaluations lowers employee resistance to change.
Using Cxceed results in motivated, engaged employees, lower staff turnover, and higher customer satisfaction rates.
Calibration reports make comparing and analyzing scoring easy. The consistency of evaluations produces a clear standard for the whole company to follow.
Our servers are well protected. All telephones numbers and email addresses are encrypted before uploaded to Cxceed. Only you have access to the decryption keys.
A Brighter Future
Cxceed helps improve your staffs' skills and lower attrition rates, motivating everyone to provide an excellent service. This results in fantastic customer experience, returning customers and happy bosses.
With Cxceed, even poor performers can become stars.