About Us, and The Journey So Far
Why Was Cxceed Created?
Get in Touch
We Improved Our Conversations, and So Can You!
Identify What Needs to Improve
What Can You Do?
The Journey Began
- Identify problems and inconsistent performers.
- Have evaluations integrate with our telephone system.
- Increase employee engagement.
- Improve the way feedback was gathered.
- Reduce staff defensiveness to feedback (We found this to be a big issue. People get set in their ways, and sometimes just don't accept criticism).We scouted around for something that could meet our needs. There wasn’t.(Spoiler: that’s why Cxceed was created!)
Let's Make Our Own Solution!
A Poor Night's Sleep
Self-Evaluation to the Rescue
Did it Help?
This is Good, Now What?
Duncan HorsfallManaging Director
Cxceed is the brainchild of Duncan, and was encouraged by his dodgy Dad dancing.
Heading the project from his stand up desk, he's known to bust out some of these moves, whilst singing along to his favourite 80s playlist. Favourite Song: Happy Hour - The Housemartins Favourite Animal: Rhodesian Ridgeback (Dog) Worst Habit: Leaving ground coffee all over the kitchen worktop
Alan BetteridgeChief Technical Officer
Alan heads up the technical side of the business, making sure any bugs or errors are squashed to allow things to run smoothly.
He loves telling a joke, even if they're not the funniest - any technical questions though, and Alan's your man.Favourite Song: Shoot to Thrill - AC/DC Favourite Animal: Affenpinscher (Dog) Worst Habit: Having to have a spotless desk
Ryan PattersonTechnical Support Specialist
Ryan helps make sure all the cogs and bolts holding Cxceed together are well screwed-in!
Whether it be developing, maintaining, fixing, or updating the software, he is the go-to guy. Unfortunately, he works closely with Alan and is the one who has to listen to his jokes! Favourite Song: Upside Down - Diana Ross Favourite Animal: Tabby Cat Worst Habit: Slurping his coffee
Olivia GreenCustomer Support Manager
Olivia oversees the customer support team, and isn't afraid to get stuck in when things get busy.
Years of experience being a customer support member helped develop her knowledge for what makes customer service great! Favourite Song: Three Little Birds - Bob Marley Favourite Animal: Platypus Worst Habit: Forgetting what she went into a room to get