Features

Cxceed has a whole host of valuable features to benefit your company! Below is a breakdown of some of Cxceed's aspects that will give you the competitive edge you’ve been searching for!

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Benchmark Surveys

Find out how your customers truly feel about the service you provide and create a benchmark to measure your future improvements against.
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Integrated Feedback Requests

Send feedback requests for a percentage of your calls, emails, web chats, sales visits or other customer interactions to find out how successful each specific communication was with your customers.
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Tailored Evaluation Forms

Help your staff improve by highlighting the areas of their conversations which were done well, and the parts which need some improving.
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Reports & Analytics

View real-time and historical reports on your conversations and evaluations.
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PBX Integration

Listening to and evaluating a call is easy with PBX integration. Simply click play, pick up the phone, and listen to the call.
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Integrated Call Indexer

List and filter any call and assign it to a user for evaluation or training purposes.
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Compliance

Provide regulatory compliance metrics, helping you deliver positive business outcomes.
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Calibration

Achieve consistency throughout conversations by ensuring everybody is following the same vision and company values.
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Agent Engagement

Our unique scoring system is transparent and builds trust among team members, making it easier for staff to accept feedback and improve.