Benchmark Surveys

Find out how your customers really feel about the products and services you provide. Use previously collected results as a benchmark to measure future scores against.

At Cxceed, we offer you two different types of Benchmark Surveys:

General Survey

General Surveys can focus on any area or aspect of your business that you want customers to give their opinion on.

For example, you could request them to rate the customer service you deliver, the speed of delivery, or value for money of a product.

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Promoter Score Survey

Promoter Score Surveys, also known as Net Promoter Score (NPS), has a sole purpose of discovering how loyal customers really are to your business and brand.

It's a very direct question, but it's guaranteed to give you the answers you need to know.

Results Available At Your Fingertips!

Once your customers have completed the survey you sent them, all the results (including average scores) are available to view in easy-to-read data sets and graphs in the Cxceed Report Hub.These can be made viewable for any member or staff, or department, which allows everyone to be aware of the customer opinions of various aspects in the company. For any customer focused business, this is an absolute must.Once one set of data has been collected, you can use it as a "benchmark" when you send out the survey periodically, making it easy to see any progress in the business. If your scores are improving then you know you're on the right track! However, if they're staying the same, or even declining, you can proactively act, rather than waiting for the end-of-year figures to give you a shock!
How Do Benchmark Surveys Work?
Create, send, and collect results in four simple steps:

1. Select A Survey

Choose between creating a General or Promoter Score Survey.

Can't Decide? No problem! You can make and send as many surveys as you want, as often as you please.

2. Decide Who Receives

All of your customers can be given identifier tags, such as gender, age, and location.

You can filter using these tags to target your surveys to specific customers.

3. Create The Survey

All the surveys are fully customisable, allowing you to ask the questions you really want to know the answers to.

Depending on your survey choice will impact which questions you should ask.

4. Send Out & Collect!

When integrated with API, Cxceed surveys will be automatically sent out to anyone you want to receive them, via email.

Every result will then be available in the Report Hub.

Features

  • Choose between General Surveys and Promoter Score Surveys.

  • Fully customise your survey questions and scoring methods.

  • Use customer tags to specifically target your customer surveys.

  • All responses are automatically collected and compiled into user-friendly reports.

  • API integration provides you with a fully automated experience.

  • Use recently collected results to compare against future scores to easily identify progress.

Benefits

  • Discover exactly what your customers think of your business.

  • Easily identify any underperforming departments or aspects of your business.

  • Easy to read data and graphs make it simple to identify progress and high performing areas.

  • Create surveys in minutes with Cxceed's user-friendly interface.

  • Use the results to proactively act, rather than having to wait until it's too late.

  • Create unlimited surveys, and send out to as many customers as you need, as often as you want!

Get Started Today!

All this is included in Cxceed's Benchmark Package, on top of customer support from feedback and evaluation experts, as well as the ability to integrate with our Customer Feedback and Evaluation software!

To get started, or book a demo with an expert, simply click one of the buttons underneath.

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