Benchmark Surveys
Free, unlimited, no-strings-attached Benchmark Surveys for everyone!
Yes, that’s right! No commitments, no hidden costs, just yours to use as often as you want.
When managing a business, you want to know if all the effort you’re putting in is making a difference, and what better way to find out than asking the people who interact with your business the most – your customers!
Using Benchmark Surveys will help you to understand the overall opinion of your business from your customer’s point of view.
How Do Benchmark Surveys Work?
It’s simple really. Over certain periods of time, you send your customers a Benchmark Survey, which can either be a General Survey, or a Promotor Survey.
General Survey
These questions can focus on any area of your business that you want rating – such as the customer service you deliver and speed of service. Basically, if your business does it, you can ask your customers about it!
Promoter Score Survey
These types of surveys, also known as Net Promotor Score (NPS), aim to discover how loyal your customers are, and whether they would recommend you to a friend. This is a very direct question, but ultimately it gets you the answers you need to know.
After your customers complete the surveys, you’ll get the results, as well as average scores given by all your customers.
You can use these scores as 'benchmarks', and compare them with future or past results, to see any progress you have made.
If you scores keep improving, you know your hard work is paying off! All of the data you collect is automatically stored in the Report Hub, which contains simple to read and understand data and graphs.
How Will it Benefit my Business?
Knowing where you currently stand will help you make the decisions that matter most on your journey to success. To put it simply, if you want to find out where you need to go, you need to know where you’re starting from!
You can fully customise these surveys to get a better understanding of specific areas of your business, or you can keep them broader for an understanding of your business as a whole. Doing so allows you to proactively take actions within your business.
Rather than waiting until it’s too late, you can make that all important change.
Cxceed will help you to quickly determine any shortcomings from your company by understanding your customers. Our system offers you an easy way to customize and send out the surveys you need.
Would you like to get a better understanding of your customer’s opinions? Get started, for completely free, forever!
Get Started Today
Start sending out your Customer Feedback Forms today!
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£0 per user/week
(£0 forever)
★ Our Most Popular Package ★
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Book a Discovery Call
Want to know more about how our Benchmark Surveys can help you improve the customer experience your staff deliver to customers?
Book a discovery call, at a time to suit you. (Our standard hours are Weekdays, 9am - 5pm UTC+1) , but we are happy to work outside these hours by request.
During the call, one of our friendly, in-house experts will guide you through the software, and show how you and your company can truly get the most out of it. You will also have the opportunity to ask any questions you may have.
