Evaluate the demos customers are receiving from your staff to discover what is being done well, and what can be improved.
Used with Cxceed's Customer Feedback, as well as specially designed AI, the demos performed by staff that require attention will be automatically highlighted. This provides the chance to view how your employees are doing when carrying out a product or service demo to customers.
Whether it is good or bad, you can leave your feedback and opinion through the evaluation form.
Create Evaluation Forms
Create questions, or use pre-made templates, to mark demos against.
For example, "Did the employee clearly explain X feature and ensure the customer understood?"
Assign Who Evaluates
Evaluations can be assigned to managers, supervisors, colleagues, or even the individual who carried out the demo.
Involving everyone in the process encourages continuous learning and development.
Whenever a demo requires evaluating, simply click and the evaluation form will appear alongside the conversation itself.
Users with the correct permissions can also assign others to evaluate the same demo.
Progress for individuals, teams, or departments is stored in the Report Hub which displays easy to read, printer friendly analysis so you don’t have to spend extra time figuring out what all the numbers mean!
Start Evaluating Your Demos Today!
When you sign up to Cxceed, you get access to demo evaluations, as well as the ability to evaluate any other area of you business, such as phone calls and live chats!
To get started, simply click below, or book a 1-to-1 demo with one of our evaluation experts to see exactly how it all works.