Evaluate the emails that need your attention to discover exactly what's being done well, and what can be improved.
Used alongside Cxceed's Customer Feedback, as well as specially designed AI, the emails which require attention will be automatically highlighted for evaluation.
This provides you with a unique insight to see how your employees are communicating with customers, what's being done well, and what can be improved, as well as the ability to leave your own feedback and comments.
Create Evaluation Forms
Create questions, or use pre-made templates, to mark the email communications against.
For example, "Did the employee offer further assistance after the issue was resolved?"
Assign Who Evaluates
Evaluations can be assigned to managers, supervisors, colleagues, or even the individual who sent the email.
Involving everyone in the process allows for continuous learning and development.
Whenever a communication needs evaluation, simply click and the evaluation form will appear alongside the email itself.
Users with the correct permissions can also assign others to evaluate the same email.
Progress for individuals, teams, or departments is stored in the Report Hub which displays easy to read, printer friendly analysis so you don’t have to spend extra time figuring out what all the numbers mean!
Start Evaluating Your Employee's Email Communications Today!
When you sign up to Cxceed, you get access to email evaluation, as well as the ability to evaluate any other area of your business, such as phone calls and live chats!
To get started, simply click below, or book a 1-to-1 demo with one of our evaluation experts to see exactly how it all works.