How Can You Use Cxceed?
Step 1: Benchmark
Send Benchmark Surveys out to find out what customers think of your business. Find out where you are, and set a target score to improve towards.
Step 2: Engage
Discover your customers opinion on individual conversations by automatically requesting Customer Feedback on individual calls, emails, texts, letters and web chats.
Step 3: Identify
Using Customer Feedback and AI, Cxceed highlights communications for investigation. Evaluate these communications to identify what needs improvement.