Helping Businesses Deliver a Better Customer Experience for FREE
Cxceed Quality Assurance Software is designed to improve the customer experience you deliver, by focusing on how your staff communicate with customers.
So, How Does This Differ From Our Paid Version?
It still uses the same 1, 2, 3 model, and includes:
Automated Benchmark Surveys.
(with General, and Promoter Score Surveys Available to Pick From)
Find out what your customers think of the service you provide, and use this as a benchmark to compare against future survey results.
Customer Feedback Requests.
Gain an insight into your employee-customer conversations. Choose the percentage of communications you want to have customer feedback requests sent out for, and get the information you need to improve your service.
Unlimited Evaluation Scorecards.
Cxceed highlights the conversations which need your attention the most, and you can evaluate as many communications as you like.
Evaluate Any Communication.
Phone call, text, email, video chat, live chat... However you communicate with your customers, you can evaluate and improve it!
Customer Support Available via Email.
Our team will be available to help you via email every day, between 9am and 5pm (GMT).
All for FREE!
But Why Are We Giving It Away For Free?
We believe in our product and want you to be able to experience it, first hand, for free. You get all of the features you would if you went with our paid subscription, just without the API intergration, which helps automates the whole process.
Feel The Benefit
So your company can benefit from, and enjoy:
Improved Communication Skills
Easily enhance your employee's communication skills by identifying their strengths and weaknesses, through feedback and evaluations.
Increased Customer Satisfaction
Analysing and improving communications allows you to increase the skill of your employees, whilst keeping even more customers happy.
Effective Training
Employees can learn from real conversations happening in your business, whilst having the best and worst interactions saved for training.
Increased Efficiency
Spend your time where it's really needed. Cxceed helps you to pinpoint the communications that need your attention.
A Motivated Team
Involving employees in the evaluation process shows you trust their judgment, which has proved to be a big motivator in the workplace.
Identify High Performers
Cxceed enables you to effortlessly identify your best performers, give them the recognition they deserve, and learn from them.
Decreased Staff Defensiveness
Creating a unique level of transparency drastically reduces any defensive barriers that naturally rises during feedback sessions.
Reduced Staff Turnover
Increasing motivation and performance undoubtedly improves the atmosphere around the office. Happy Employees Rarely Leave!We've Made Things Simple
We often get asked if people can keep their current details and set-up if they choose to upgrade to a paid plan from the free version. The answer to that is a big yes! Whenever you decide you want to enjoy the ease of API integration, just upgrade your subscription package to the one you which suits you best, and all your details, surveys, feedback, evaluations and any other details will be carried over!
Got Any Questions?
If you have any questions, you're more than likely to find the answer you need in our FAQ page.
Of course, we can't predict every question you might have, so you can also shoot us an email at: contact@cxceed.com, phone us on: +44 113 877 0181, or use the live chat option!
Get Started Now!
Send your first General, or Promoter Score survey out, and start to improve your business today!
