Phone Call Feedback
Discover how your customers felt about their conversations over the phone with your employees, to help improve future conversations and the customer experience you deliver.
Phone calls have been one of the main ways businesses communicate with customers, for general customer service, marketing, as well as getting in contact with potential customers.
As such a valuable means of communication, it's important you're able to make every call the very best it can possibly be. With Cxceed's Phone Call Feedback feature, you can do exactly this as you automatically send out feedback requests after any phone call.
How Does It Work?
Collecting customer feedback couldn't be easier!
1. Create Your Questions
Sign in to Cxceed and adjust the questions you want to ask your phone call recipients.
2. Send Forms Automatically
After every call Cxceed will send the Feedback form automatically to your customers, without you needing to do any extra step.
3. Collect Email Feedback
Anyone who receives a message with the feedback link will be able to leave their opinion.
4. Adjust Your Pages
Use the collected feedback to improve the conversations and communications you make in the future!
Start Collecting Phone Call Feedback Today!
When you sign up to Cxceed, you get access to phone call feedback, as well as the ability to collect different types of feedback for other areas of your business, such as emails and your website content!
To get started, simply click below, or book a 1-to-1 demo with one of our customer feedback experts to see exactly how it all works.