Having your staff work from home doesn't have to be stressful.
Cxceed is designed to help improve the customer experience you deliver, by focusing on evaluating how your staff communicate with customers, whether they're working in the office, or at home.
With the click of a button, our cloud-based, all-in-one software connects with your Phone System (PBX), Mail Server, and CRM to automatically identify staff-to-customer conversations that need your attention.
Take Control of Your Business
After everything that's been going on in the world, the last thing you need is to be losing sleep about not fully knowing how your employees are performing.
With Cxceed, you're fully in control of your staff, even when they're working from home. No more worrying if they're really saying, and doing, what you want them to.
You can rest assured knowing that any poor communications will be brought to your attention, so you don't have to spend hours trying to find the needles in the haystack.
Any Employee-to-Customer Conversation Can be Evaluated
Every business is different, and so is how they communicate with customers.
When integrated with your Phone Server, Mail Server, or CRM, you can get feedback on any communication, as well as evaluate it.
Shortly after the communication is finished, it will be made available to read or listen by a manager, peer, or the individual who undertook the conversation.
Over the phone, text, email, letter, live chat, video call, or however else your staff communicate with your customers. It can all be improved with the help of Cxceed.
Say Goodbye to Spreadsheets!
With Cxceed, you don't have to worry about time-consuming spreadsheets for evaluation.
Evaluation forms are automatically created and sent out to the individual who needs to review the conversation. After being filled out, feedback and scores are turned into easy-to-read reports which can be accessed by whoever you choose, whenever you want.
Use Cxceed Anywhere with Peace of Mind
Our Cloud-Based system can be accessed from anywhere - all you need is an Internet connection and web browser. No fiddly downloading and installing - just log in.
To ensure only you have access to sensitive information, a secret key is used to encrypt all your data that only you have access to.
Without the secret key, no-one can see, or decrypt your employee and client information.
Reports Don't Have to be Boring
In the Report Hub, you can track everything from Benchmark Survey Scores, Customer Feedback Scores, to Employee and Department Progression.
Each data report is available at the click of a button, which makes it simple to track any area of your business over any period of time.
There's better things to do than spend ages interpeting what different figures mean. That's why we've made them simple to read, yet informative to help you make the important decisions.
Discover The Benefits
From improved communication skills, increased motivation to higher customer satisfaction - Cxceed helps make improvements where it really matters
FAQ
Got a question you want an immediate answer to? Check our FAQ!
Your All-In-One Quality Assurance Software
Your time is valuable, and with the help of Cxceed, you can spend it where it's really needed.
The system automatically highlights the conversations that need your attention, as well as requesting Customer Feedback to gain a real understanding of your employees performance.
Pricing
Try Cxceed for free, or enjoy the benefits of our Premium version. Whichever you choose, it'll help make a difference.
About Us
Originally designed to solve an in-house issue, discover the story of Cxceed.
