Evaluate SMS messages sent to customers and clients, to discover what's being done well, and what can be improved.
Used alongside Cxceed's Customer Feedback, the SMS messages that require attention will be highlighted for evaluation based on scores given by customers, or whoever received the message.
This provides you with the ability to score past SMS messages sent out to both customers and clients against pre-made forms and criteria, which will help you to improve future text messages.
Create Evaluation Forms
Create your own questions, or copy pre-made templates, to mark future SMS message communications against.
For example, "Was the link in the SMS easily viewable on a mobile device?"
Assign Who Evaluates
Evaluations can be assigned to managers, supervisors, colleagues, or even the individual who sent the SMS message.
Involving everyone in the process allows for continuous learning and development.
Whenever an SMS message requires evaluation, simply click and the evaluation form will appear alongside the email itself.
Users with the correct permissions can also assign others to evaluate the same message.
Progress for individuals, teams, or departments is stored in the Report Hub which displays easy to read, printer friendly analysis so you don’t have to spend extra time figuring out what all the numbers mean!
Start Evaluating Your Employee's SMS Messages Today!
When you sign up to Cxceed, you get access to SMS evaluation, as well as the ability to evaluate any other area of you business, such as phone calls and live chats!
To get started, simply click below, or book a 1-to-1 demo with one of our evaluation experts to see exactly how it all works.