Social Media Evaluation
Evaluate the social media posts put out by your employees to see what is being done well, and what could be improved on.
Used with Cxceed's Customer Feedback, social media posts that require attention will be automatically highlighted for evaluation.
This provides the chance to see the quality of posts your employees are putting on business accounts, and how well they're received by people, without having to manually check every single tweet, post, video, or photo.
Create Evaluation Forms
Create questions, or use pre-made templates, to mark posts against.
For example, "Where there any spelling mistakes in the tweet?"
Assign Who Evaluates
Evaluations can be assigned to managers, supervisors, colleagues, or even the individual who did the post.
Involving everyone in the process encourages continuous learning and development.
Whenever a social media post needs an evaluation, simply click and the evaluation form and use the reference to find the post.
Users with the correct permissions can also assign others to evaluate the post.
Progress for individuals, teams, or departments is stored in the Report Hub which displays easy to read, printer friendly analysis so you don’t have to spend extra time figuring out what all the numbers mean!
Start Evaluating Your Social Media Posts Today!
When you sign up to Cxceed, you get access to social media evaluations, as well as the ability to evaluate any other area of your business, such as phone calls and live chats!
To get started, simply click below, or book a 1-to-1 demo with one of our evaluation experts to see exactly how it all works.