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Call Center Metrics Your Business Needs to Understand!

Learn about the nine best call center metrics and how to improve your customer service by using them.

How Stress Contributes to High Staff Attrition

Call centers suffer from staff attrition but what can be done about it? Read our solutions and implement Cxceed to help lower your staff attrition and improve your business.

Quality Assurance - 08/30/2019

The Rise of Multi Channel Customer Service

Multi Channel Customer Service - The Death of the Call Center

Help transform your call center into an up-to-date contact center by using multi-channel customer service. Understand what channels there are and which you can incorporate into your business to make it easier for customers to contact you.

Customer Experience - 08/13/2019

Why You NEED To Ditch Performance Appraisals

I’ve never liked performance appraisals. If I did something wrong, the sooner you tell me about it, the sooner I can fix it.
Here are five reasons to ditch performance appraisals and replace them with something that is much more effective.
Switch to a system that facilitates frequent evaluations and see your business grow.

Quality Assurance - 07/12/2019

Tips to Improve Your Call Center Training

Here are four tips to help you adapt your call center training to the ever-changing customer demands.
Improve your training program and create an outstanding performance management system.
Follow our advice and help your staff identify what needs improving, without stressing them out.

Quality Assurance - 06/14/2019

How to Reduce Average Handle Time in a Call Center

Learn how what Average Handle Time (AHT) is, why it's important and why you should be careful using it.
We give you an effective way to both reduce it and keep your customer service quality high.

Quality Assurance / Strategy - 03/14/2019