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How Stress Contributes to High Staff Attrition

Call centers suffer from staff attrition but what can be done about it? Read our solutions and implement Cxceed to help lower your staff attrition and improve your business.

Quality Assurance - 08/30/2019

Why You NEED To Ditch Performance Appraisals

I’ve never liked performance appraisals. If I did something wrong, the sooner you tell me about it, the sooner I can fix it.
Here are five reasons to ditch performance appraisals and replace them with something that is much more effective.
Switch to a system that facilitates frequent evaluations and see your business grow.

Quality Assurance - 07/12/2019

Tips to Improve Your Call Center Training

Here are four tips to help you adapt your call center training to the ever-changing customer demands.
Improve your training program and create an outstanding performance management system.
Follow our advice and help your staff identify what needs improving, without stressing them out.

Quality Assurance - 06/14/2019