Video Call Evaluation

Evaluate how good the video calls your employees make to clients or potential customers. 

Discover what works well, and what can be improved on to provide a better customer experience.

 

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Used with Cxceed's Customer Feedback, Video Calls are automatically highlighted when they require attention.

With Cxcced, the number of Videos Calls that your employees will need to evaluate with be drastically reduced, allowing them to spend more time talking to your customers.

01.

Create Evaluation Forms

Create questions, or use pre-made templates, so every one can follow the same guide.For example, "Did the agent solve all the customer's doubts?"
02.

Assign Who Evaluates

Evaluations can be assigned to managers, supervisors, colleagues, or even the individual who did was on the video call.Involving everyone in the process encourages continuous learning and development.
03.

Evaluate

Whenever a video call needs to be evaluated, simply click on the evaluation form and use the reference to find the video.Users with the correct permissions can also assign others to evaluate the same video call.

Progress for individuals, teams, or departments is stored in the Report Hub which displays easy to read, printer friendly analysis so you don’t have to spend extra time figuring out what all the numbers mean!

Start Evaluating Your Video Calls Today!

When you sign up to Cxceed, you get access to video calls evaluations, as well as the ability to evaluate any other area of your business, such as emails and live chats!

To get started, simply click below, or book a 1-to-1 demo with one of our evaluation experts to see exactly how it all works.

START TODAYBOOK A DEMO