The Customer Experience Provided by Budget Airlines
The Experience
Each airline has a different feel about it; if they were all flying the same route, I would choose them in this order:
1. Jet2 2. easyJet 3. Wizz Air 4. If you were forcing me, Ryanair
Let's do an airline comparison to see why.
Ryanair
Starting on a positive note; Ryanair's coffee is superb. They serve you Lavazza filter coffee in clever meshed lid cup which allows you to drink from them, without taking the lid off.
The planes are always modern, but the legroom is just OK (bear in mind, I'm 6 foot).It's one of the cheapest airlines if you're flying light.
Now the negatives.They fly to some second-tier airports that are not even close to the cities that bear their name, such as Frankfurt-Hahn Airport which is a 77-mile drive to Frankfurt City Centre.I'm always on edge when booking Ryanair. They appear to delight in catching people out and making them pay a fine. The staff always appear tired, their uniforms look like they have seen better days, and many of them give the impression that they are looking forward to their shift finishing.Despite the great coffee, you can never relax, with more announcements than a racecourse blasting over the tannoy, and they are always trying to sell you something, such as their "charity" scratch-cards (which according to The Sun, you have a 1.2 Billion to 1 chance of winning the jackpot, and they give just 0.3% of the profits to charity).
Ryanair seems to love treating people poorly, and I've met plenty of people who refuse to fly with them.